Privacy Policy

This Privacy Statement applies to this Website which is operated by eBuilding Pty Ltd on behalf of GPT Group and Australand Property Trust (?The Owners?) (hereinafter referred to as ?we?, ?us? and ?our?) under the domain name and outlines our approach to privacy and how we use personal information provided to us.
We are committed to ensuring the protection of your privacy online and are bound by the National Privacy Principles, set out in the Commonwealth Privacy Act.

Website Use
To access restricted areas of the website such as the Tenant Information area, you must first complete a login authorisation form and provide us with your name and email address before a login ID will be issued. These details are classified as ?Personal Information? under the Privacy Act and are protected by the Act and the National Privacy Principles.
We may use this information to facilitate services offered through the website (ie. Online bookings and fault reporting), and to contact you to follow up any requests lodged with us via the website.

Collection of Personal Information
This website collects personal information in the following ways:

  • From existing records submitted by you to building management;
  • Directly from you – for example: through the website subscription form which allows you to be notified of special offers by subscribing to the Twenty8 Freshwater Place mailing list;
  • Directly from you when you provide this information as part of an online competition.

Use of Personal Information
We use Personal Information on the website in the following ways and for the following purposes.

Information collected through online forms, session IDs, log files and building management records is stored to enable us to create a profile of visitors to this website, which is then used to determine tailored content and ongoing preferences. This enables us to facilitate the services we offer you through the website and to allows us to readily manage and administer those services. We do not disclose or share your profile with external third parties, other than service providers who assist us in providing this Website, building management, or contractors who provide repair and maintenance services to Twenty8 Freshwater Place on behalf of The Owners.

Log files and Session IDs
In common with many commercial websites, we use log files to administer the site, track usage and analyse trends. For example, we may collect information about the date, time and duration of visits and which pages of this Website are most commonly accessed. This information is used by us to help to administer and improve the Website. This data is collected as an aggregate and is not linked in any way to personally identifiable information. We also use Session IDs to streamline the login process for users which allows you to login once and your session will remain open until you close your browser window to terminate your session.

Third Party Advertising
Some of the advertising content which appears on this website may be provided to us by third party advertisers. This privacy statement only covers the use of information collected by this website and does not cover the use of cookies or other electronic information gathering devices used by advertisers appearing on this web page. From time to time we may share aggregated information with third party advertisers however this is not linked to any personally identifiable information.

This website contains links to other websites. We are not responsible for the privacy policies on other websites and recommend that you read the privacy statements on each website you visit which collects personal information.

Website Communications
These may include:

  • Newsletters
    If you wish to subscribe to our newsletter, you will be asked to provide us with your name and your Email address. You can unsubscribe from the mailing list, at any time.
  • E-mail service announcements
    At times it may be necessary to send out service related emails to notify tenants of a service disruption. These notices are not promotional in nature and if requested will not be sent to your email account but advised by alternate means ie. phone.
  • Surveys/contests
    Participation in customer surveys or promotions offered on this website is at the sole discretion of individual users. Personal information provided to us in this context will be used to either a) notify winners of their prizes or b) to monitor and improve tenant satisfaction.

We take protection of your personal information seriously, and take every reasonable step to ensure that any personal details submitted to us are protected both online and off-line. Our web developers utilise the latest technologies to ensure that your information is kept secure and confidential. Only building management and the web developers are authorised to handle your personal information and we will retain your data on file no longer than is required by us or no longer than required by law. By law we are required to keep your login information on file for seven years after the login is cancelled, however other information may be deleted earlier than that where we are legally permitted to do so.

Updating and Accessing your information
We will strive to keep all information we collect as accurate and up-to-date as possible. You can access your details held on our system by contacting:

Telephone: 03 8606 4777

This service is usually free of charge to tenants, however, if the information you request requires significant research or preparation time, it may be necessary for a fee to be charged. Should this be the case, we will notify you before any work is commenced.

You have the right to have inaccurate information about you corrected. If you believe that any information we hold on you is inaccurate, you should contact our Privacy Officer who will discuss the matter with you and, if inaccuracies are established, arrange for any necessary correction.

Notification of Changes
If our privacy policy changes we will upload the revisions to this website where it will be predominantly linked from the homepage as well as any other areas affected by the changes.